We're here to help you get the most out of your FieldTech portal. This page explains how to reach us, what to include so we can help quickly, and what to expect.

Ways to get help

Channel Best for
Email Detailed questions, screenshots, or anything you'd like a written record of. Email [email protected].
Your account team Onboarding, adding facilities, adding teammates, and account-level requests.

Before you reach out

You may find your answer faster in:

What to include when reporting an issue

The more of this you can share, the faster we can help:

  1. Facility name or code
  2. What you were doing — the page and the steps you took
  3. What happened vs. what you expected
  4. When it happened (date and approximate time)
  5. A screenshot if you can capture one
  6. Your browser and device (for example, Chrome on a laptop)